Course curriculum

  • 1

    Overview

    • An overview of Hybrid Working
  • 2

    What is Hybrid Working & Shared Vision

    • Define where and when you can work

    • Online Learning Resources

    • Ten Skills you’ll need to become a Smart Worker

    • Copy of What is Remote/Hybrid Working & Shared Vision - course content
  • 3

    Building Two Way Trust

    • Building a culture of trust

    • Copy of 2 Way Trust - course content
  • 4

    Communicating in a Distributed Team

    • The key to successful interactions with people

    • Smart Working Skills - Hybrid Working - effective communication

    • Smart Working Skills - Hybrid Working - maintaining routine and structure

    • Smart Working Skills - Hybrid Working - Personal Development

    • Smart Working Skills - Hybrid Working - wellbeing

    • Smart Outcomes & Communication - course content
  • 5

    How to be coached and a Growth Mindset

    • How To Read People

    • Positive Psychology workbook

    • Smart Mindset

    • Nudge Theory

    • Coping with change

    • Growth Mindset - course content

    • Cultivating a Growth Mindset

    • Growth Mindset Quiz
  • 6

    Working to Outcomes

    • Learning something new boosts Resilience

    • Smart Problem Solving

    • Smart Questions
  • 7

    Interview Tips

    • Copy of Interview Preparation - course content

    • The Star Method

    • Video - What's Holding Your Career Back?

    • What's Holding Your Career Back?

    • Why are values important when choosing a job?

    • How to ace a zoom interview

    • Preparing for an interview

    • Building Rapport in Your Interview - PDF

    • Building Rapport in Your Interview - Video

    • Tell Me About Yourself - How to Answer this Question

    • Using AI in Your Job Search
  • 8

    CV Tips

    • CV Creation - course content

    • CV Best Practise

    • CV Template

    • Writing a Tagline

    • Alliterative Taglines

    • Getting past the ATS (Applicant Tracking System) with your CV

    • Skills to add to your CV for Remote Customer Service Applications

    • Getting past the ATS (Automatic Tracking System) with your CV

    • Navigating the Applicant Tracking System with your CV

    • Building a CV to Get You Noticed
  • 9

    Customer Service

    • Customer Service - course content
  • 10

    LinkedIn

    • Copy of LinkedIn Personal Brand
  • 11

    Hidden Jobs

    • Speculative Covering Letter